Privacy Policy

Information We Collect

We collect information that enables us to deliver a safe, personalised, and compliant gaming experience. This typically includes details you provide when creating an account, such as your full name, date of birth, residential address, email address, telephone number and government-issued identification documents required for verification purposes.

Financial information, including payment method details and transaction history, is also collected to process deposits and withdrawals. In addition, we automatically gather technical information about your device, IP address, browser type, operating system, pages visited and the times and dates of your activity on our platform.

How We Use Your Information

Your personal information is used primarily to operate your account, process transactions, and comply with Australian gambling regulations and anti-money laundering requirements. We also use it to verify your identity, prevent fraud, provide customer support, and improve the overall functionality and security of our services.

Where you have given consent, we may send you promotional communications about new games, bonuses and special offers that we believe may interest you. You can adjust these preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share it with carefully selected service providers who assist us in operating the platform. These include payment processors, identity verification agencies, customer support providers, and analytics services that help us understand how our site is used.

Information may also be disclosed to regulatory authorities, law enforcement agencies or authorised bodies when we are legally required to do so, or to protect the rights, property and safety of Simsinos Casino, our players and the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse site traffic and prevent fraudulent activity. Some cookies are essential for the platform to function correctly, while others help us understand user behaviour and deliver more relevant content.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the performance and features available to you on our site. Our use of cookies is designed to balance convenience with respect for your privacy.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These include encryption of sensitive data, secure servers, regular security audits and strict access controls for staff members who need to handle personal information as part of their role.

While we take every reasonable precaution, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we continuously review and update our practices to maintain the highest possible standards.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data in certain circumstances. You may also object to particular types of processing or withdraw consent where we rely on that consent.

To exercise these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within a reasonable timeframe and in accordance with applicable Australian privacy principles.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we take steps to securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

By continuing to use our services after any changes, you acknowledge and accept the updated policy. If you have any questions about how we handle your personal information, please do not hesitate to contact our support team.